BBQool - Make Grilling COOL

BBQool's Manufacturer Limited Warranty

Manufacturer's Limited Time Warranty

BBQool warrants its products to be free from defects in material and workmanship under normal use and service conditions for ninety (90) days after the date of purchase. Extended warranty from 90 to 180 days will be offered to those customers registering their products at within 14 days from the date of purchase.

Who is covered by the Warranty?

This warranty coverage extends only to the original purchaser with a receipt and is nontransferable. All products for which a warranty claim is made must be received by BBQool's authorized service center, freight prepaid, and accompanied by sufficient proof of purchase during the warranty period.

What is NOT covered by our Product Warranty?

This limited warranty does not cover our products which fail due to (1) normal wear; (2) abuse and neglect; (3) improper maintenance; (4) unauthorized repairs or alterations; or (5) are used for commercial or other income producing purposes; or (6)accidents and misuse.

All warranty repairs must be authorized by BBQool Customer Service before repairs are made.


A missing part is not considered the same as a defective part or unit. If a part is missing, there is no need to return the entire unit to the store. In order to quickly obtain replacement parts or service as provided by this warranty, please call the number below. Proof of purchase required.

For Further Assistance:

BBQool Customer Service: Call 1-866-370-2131 or visit BBQool website.

Mon – Fri, 9 am – 5 pm (Eastern Time).